If you have questions or need assistance from one of the E-FAIR agencies, please use the contact information listed below. If you only have general feedback on this website, please e-mail the Senior Gateway.
E-FAIR's Contact Information
California Department of Aging
Provides information on programs and services for older adults, adults with disabilities and residents of long-term care facilities.
(916) 419-7500 or (800) 735-2929
California Department of Consumer Affairs
Investigates complaints against licensed professionals or businesses, including professional fiduciaries, funeral homes, doctors, dentists, and other health care professionals.
(800) 952-5210, Monday through Friday from 8:00 a.m. to 5:00 p.m. TDD (800) 326-2297
California Department of Business Oversight
Assists in resolving disputes against licensees such as finance lenders and brokers, mortgage lenders, investment advisors, payday lenders, as well as helps with questions and complaints regarding state-licensed financial institutions such as banks, credit union, and money transmitters.
California Department of Health Care Services
Programs and health care services for low-income individuals, elderly adults, and for personal care. Investigates In-Home Supportive Services (IHSS) fraud and Medi-Cal fraud.
California Department of Insurance
Investigates inquiries and complaints against insurance companies and agents.
Consumer Hotline: 1-800-927-4357 (1-800-927-HELP) 8:00 a.m. to 5:00 p.m. M-F
California Department of Justice
Investigates and prosecutes cases of health care fraud, physical and financial elder abuse, neglect or poor quality of care, and crimes committed within nursing homes and other care facilities.
Public Inquiry Unit Voice: (916) 322-3360 or (800) 952-5225 (toll-free in California)
California Department of Managed Health Care
Regulates managed health care plans including Health Maintenance Organizations (HMO), investigates and resolves consumer complaints and conducts independent medical reviews of health plan decisions.
Health Care Help and Information: 1-888-466-2219
For Alameda County residents only:
Alameda County District Attorney's Office
Advocacy services for victims of elder abuse in Alameda County.
California Commission on Aging
Advocates in California on behalf of older individuals.
Other Agency Contact Information
For services in your local area, such as food, health, and legal services, call either of these numbers to connect to your local Area Agency on Aging:
For California, call the Senior Information Line: 1-800-510-2020
For services outside of California, call Eldercare Locator: 1-800-677-1116
Local Long-Term Care Ombudsman office and the Statewide CRISIS line number
Receives complaints from residents of long-term care facilities.
1-800-231-4024, 24 hours a day, 7 days a week
General Medicare information, ordering Medicare booklets, and information about health plans.
1-800-633-4227 (1-800-MEDICARE) 24 hours a day, 7 days a week; or TTY: 1-877-486-2048
Provides personalized counseling and education for Medicare beneficiaries.
This Senior Gateway is hosted by the California Department of Insurance (CDI). For technical questions or problems regarding this website, please contact the CDI Web Services Bureau.